Senior Associate, Customer Experience & Growth Consulting

PwC; Atlanta (GA); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits package including medical, d…

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the Atlanta area to help clients enhance customer experiences and drive loyalty. You will analyze customer data, design CX strategies, and collaborate across teams to deliver measurable outcomes.

The role emphasizes leveraging AI, understanding customer journeys, and improving revenue through service design and performance optimization.

Qualifications

• Currently pursuing or have completed a Master of Business Administration degree.
• At least 3 years of experience.
• These client service Senior Associate positions are for MBA students in their final year at application time.

Responsibilities

• Analyzing customer journey data to identify opportunities for enhancing customer experiences
• Designing customer-centric strategies that align with business objectives and drive loyalty
• Managing customer data systems to optimize information security and accessibility
• Conducting trend analysis to inform strategic decisions and improve customer satisfaction
• Collaborating with teams to develop and implement customer experience strategies
• Utilizing analytical thinking to break down complex customer data and derive actionable insights
• Developing customer relations initiatives to foster long-term engagement and retention
• Leading customer experience design projects to improve service delivery and client outcomes
• Supporting client engagements by providing insights into customer behavior and preferences
• Embracing change and adapting strategies to meet evolving market demands and customer needs

Skills

AI for efficiency

Customer experience design

Customer journey analysis

Data management

Change management

Education

MBA

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the Atlanta area to help clients enhance customer experiences and drive loyalty. You will analyze customer data, design CX strategies, and collaborate across teams to deliver measurable outcomes.

The role emphasizes leveraging AI, understanding customer journeys, and improving revenue through service design and performance optimization.