Senior Associate, Customer Experience & Growth Strategy

PwC

Los Angeles (CA)

On-site

USD 77,000 - 202,000

Full time

9 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

PwC in Los Angeles seeks a Management Consulting - Sales, Service and Marketing - Senior Associate to enhance customer experiences and drive loyalty within our Advisory practice. You will mentor others, grow your professional brand, and apply data-driven insights to client engagements.

The role focuses on revenue and customer outcomes through pricing, service design, and performance optimization, offering a dynamic environment and a competitive compensation package tied to location and

Qualifications

MBA degree pursued or completed.
Minimum of 3 years of experience.
Position targeted at MBA students in final year at time of application.

Responsibilities

Analyze customer journey data to identify opportunities to enhance experiences.
Design customer-centric strategies aligned with business objectives to drive loyalty.
Collaborate with teams to develop and implement customer experience initiatives.
Lead customer experience design projects to improve service delivery and client outcomes.
Support client engagements by providing insights into customer behavior and preferences.
Adapt strategies to evolving market demands and customer needs.