Senior Associate, Customer Experience & Growth Strategy

PwC; Chicago (IL); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in Chicago to enhance client customer experiences and loyalty within our Advisory practice. You will engage with clients to guide them towards sustainable growth, mentor others, and grow your personal brand and technical skills.

You will work within the Commercial & Service Excellence network to improve revenue and customer outcomes through pricing, service design, and performance optimization.

Qualifications

• MBA degree completed or in progress.
• At least 3 years of experience.
• Final year MBA candidates are eligible at time of application.

Responsibilities

• Analyzing customer journey data to identify opportunities for enhancing customer experiences
• Designing customer-centric strategies that align with business objectives and drive loyalty
• Managing customer data systems to optimize information security and accessibility
• Conducting trend analysis to inform strategic decisions and improve customer satisfaction
• Collaborating with teams to develop and implement customer experience strategies
• Utilizing analytical thinking to break down complex customer data and derive actionable insights
• Developing customer relations initiatives to foster long-term engagement and retention
• Leading customer experience design projects to improve service delivery and client outcomes
• Supporting client engagements by providing insights into customer behavior and preferences
• Embracing change and adapting strategies to meet evolving market demands and customer needs

Skills

MBA

Client service experience

Final year MBA eligibility

Education

Master of Business Administration

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in Chicago to enhance client customer experiences and loyalty within our Advisory practice. You will engage with clients to guide them towards sustainable growth, mentor others, and grow your personal brand and technical skills.

You will work within the Commercial & Service Excellence network to improve revenue and customer outcomes through pricing, service design, and performance optimization.