Senior Associate, Customer Experience & Growth Strategy

PwC; Seattle (WA); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Vacation & sick leave

Bonus potential

Job summary

PwC in Seattle, United States, is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate to enhance customer experiences and loyalty within our Advisory practice. You will guide clients toward growth through pricing, service design, and performance optimization, mentoring others while advancing your skills and personal brand.

The role emphasizes building client connections, leveraging AI, and delivering data-driven CX strategies in a dynamic, supportive environment

Qualifications

• MBA required; Master’s degree in progress or completed.
• Minimum of 3 years of experience.
• Positions are for candidates in their final year of MBA at application time.

Responsibilities

• Analyze customer journey data to identify opportunities to enhance experiences.
• Design customer-centric strategies to drive loyalty.
• Manage customer data systems to optimize security and accessibility.
• Conduct trend analysis to inform decisions and improve satisfaction.
• Collaborate with teams to develop and implement CX strategies.
• Use analytical thinking to derive actionable insights from customer data.
• Develop initiatives to foster long-term engagement and retention.
• Lead CX design projects to improve service delivery and outcomes.
• Support client engagements by providing insights into customer behavior.
• Adapt strategies to evolving market demands and customer needs.

Skills

Customer experience design

Data analysis

AI for CX

Education

MBA

Job description

PwC in Seattle, United States, is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate to enhance customer experiences and loyalty within our Advisory practice. You will guide clients toward growth through pricing, service design, and performance optimization, mentoring others while advancing your skills and personal brand.

The role emphasizes building client connections, leveraging AI, and delivering data-driven CX strategies in a dynamic, supportive environment