Senior Associate, Customer Experience & Growth Strategy

Jobtailor; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

PwC is seeking a Senior Associate to advance client experience design and strategy, leveraging data-driven insights to drive loyalty and growth. The role emphasizes mentoring teams, navigating complex client relations, and applying AI to enhance efficiency and service design.

Ideal candidates hold an MBA and have 3+ years of experience, with willingness to travel up to 80% and no H-1B sponsorship required. You will partner across client engagements to deliver superior outcomes.

Qualifications

• MBA degree completed or in progress.
• At least 3 years of experience.
• Final year of an MBA program at the time of application for client service Senior Associate positions.
• Ability to leverage AI to create efficiencies and innovate ways of working.
• Customer experience design and strategy.
• Analytical thinking for customer journey analysis.

Responsibilities

• Engage with clients to enhance customer experiences and drive loyalty.
• Guide clients toward sustainable growth and competitive advantage.
• Build meaningful client connections and develop a deeper understanding of business context.
• Navigate complex situations, mentor others, and maintain professional standards.
• Work within the Commercial & Service Excellence network to improve revenue, profitability, and customer outcomes.
• Develop customer-centric strategies based on customer needs, preferences, and behaviors.
• Analyze customer journey data to identify opportunities for enhancing customer experiences.
• Lead customer experience design projects to improve service delivery and client outcomes.

Skills

Customer Experience Design

Customer Data Management

Analytical Thinking

Client Engagement

MBA Degree

Education

Master's of Business Administration

Tools

AI Tools

Customer Data Systems

Job description

PwC is seeking a Senior Associate to advance client experience design and strategy, leveraging data-driven insights to drive loyalty and growth. The role emphasizes mentoring teams, navigating complex client relations, and applying AI to enhance efficiency and service design.

Ideal candidates hold an MBA and have 3+ years of experience, with willingness to travel up to 80% and no H-1B sponsorship required. You will partner across client engagements to deliver superior outcomes.