AI-Driven Customer Experience Strategy Senior Associate

PwC; Boston (MA); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k

Holiday pay

Vacation

Job summary

PwC in Boston is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate to help clients improve customer experiences and loyalty. You will work within Advisory to guide sustainable growth and competitive advantage, building client connections and deep business understanding.

In this role, you will analyze customer data, design customer-centric strategies, mentor others, and contribute to a collaborative, dynamic environment.

Qualifications

• MBA in progress or completed.
• Minimum 3 years of experience.
• Final-year MBA candidates may apply.

Responsibilities

• Analyzing customer journey data to identify opportunities for enhancing customer experiences
• Designing customer-centric strategies that align with business objectives and drive loyalty
• Managing customer data systems to optimize information security and accessibility
• Conducting trend analysis to inform strategic decisions and improve customer satisfaction
• Collaborating with teams to develop and implement customer experience strategies
• Utilizing analytical thinking to break down complex customer data and derive actionable insights
• Developing customer relations initiatives to foster long-term engagement and retention
• Leading customer experience design projects to improve service delivery and client outcomes
• Supporting client engagements by providing insights into customer behavior and preferences
• Embracing change and adapting strategies to meet evolving market demands and customer needs

Skills

AI usage

Customer experience design

Data analysis

Strategic thinking

Education

MBA

Tools

CRM software

Data security

Job description

PwC in Boston is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate to help clients improve customer experiences and loyalty. You will work within Advisory to guide sustainable growth and competitive advantage, building client connections and deep business understanding.

In this role, you will analyze customer data, design customer-centric strategies, mentor others, and contribute to a collaborative, dynamic environment.