Customer Experience Strategy Senior Associate (MBA, Travel)

PwC South Africa

Rosemont (IL)

On-site

Confidential

Full time

9 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

PwC in Rosemont, IL is seeking a Management Consulting - Sales, Service and Marketing Senior Associate to enhance customer experiences and drive loyalty for clients in our Advisory practice. You will analyze customer journeys, design CX strategies, and lead client engagements with up to 80% travel, leveraging MBA training and 3+ years of experience.

Responsibilities include data-driven insights, collaboration across teams, and delivering customer-centric outcomes while advancing your

Qualifications

MBA degree in progress or completed.
At least 3 years of experience.
Final-year MBA candidates are preferred for Senior Associate roles.

Responsibilities

Analyze customer journey data to identify opportunities for enhancing customer experiences.
Design customer-centric strategies that align with business objectives and drive loyalty.
Manage customer data systems to optimize information security and accessibility.
Conduct trend analysis to inform strategic decisions and improve customer satisfaction.
Collaborate with teams to develop and implement customer experience strategies.
Lead customer experience design projects to improve service delivery and client outcomes.