Customer Experience Strategy Senior Associate

PwC; San Francisco (CA); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC in San Francisco is seeking a Management Consulting - Sales, Service and Marketing Senior Associate to help clients enhance customer experiences and loyalty within our Advisory practice. You will analyze customer journeys, design customer-centric strategies, manage data systems, and collaborate with teams to deliver measurable improvements in revenue and profitability.

Requirements include an MBA or current MBA student, at least 3 years of experience, and readiness to contribute to a

Qualifications

• MBA degree either completed or in progress.
• Minimum 3 years of overall work experience.
• Final year MBA students may apply.

Responsibilities

• Analyzing customer journey data to identify opportunities to enhance experiences.
• Designing customer-centric strategies that align with business goals and loyalty.
• Managing customer data systems to improve security and accessibility.
• Conducting trend analysis to inform strategic decisions and satisfaction.
• Collaborating with teams to develop and implement CX strategies.
• Using analytical thinking to derive actionable insights from data.
• Developing initiatives to foster long-term engagement and retention.
• Leading CX design projects to improve service delivery and outcomes.
• Supporting client engagements with insights into customer behavior and preferences.
• Adapting strategies to meet evolving market demands and needs.

Skills

Analytical thinking

Customer experience design

Customer data management

Education

MBA (Masters in Business Administration)

Job description

PwC in San Francisco is seeking a Management Consulting - Sales, Service and Marketing Senior Associate to help clients enhance customer experiences and loyalty within our Advisory practice. You will analyze customer journeys, design customer-centric strategies, manage data systems, and collaborate with teams to deliver measurable improvements in revenue and profitability.

Requirements include an MBA or current MBA student, at least 3 years of experience, and readiness to contribute to a