Customer Strategy & Growth Leader

PwC; Atlanta (GA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

Vacation

Sick leave

Job summary

PwC in Atlanta, GA seeks a Service & Support Strategy Manager to join the Customer Consulting team. You will lead, mentor, and manage client accounts, focusing on strategic planning and delivering customer-centric solutions to drive satisfaction and revenue growth.

You will analyze customer engagement processes, develop strategies, and coach teams to achieve client objectives, with emphasis on integrity, innovation, and cross-functional collaboration.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience.
• Experience in customer engagement and sales strategy.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth.
• Analyzing customer engagement processes to identify opportunities for improvement and innovation.
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth.
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations.
• Utilizing analytical thinking to assess customer needs and develop tailored solutions.
• Managing client relationships to foster trust and long-term partnerships.

Skills

Analytical thinking

Business transformation

Customer relationship management

Sales strategy

Education

Bachelor's degree

Job description

PwC in Atlanta, GA seeks a Service & Support Strategy Manager to join the Customer Consulting team. You will lead, mentor, and manage client accounts, focusing on strategic planning and delivering customer-centric solutions to drive satisfaction and revenue growth.

You will analyze customer engagement processes, develop strategies, and coach teams to achieve client objectives, with emphasis on integrity, innovation, and cross-functional collaboration.