Senior Area Operations Manager — Customer Experience

Amazon Inc.; Lynnwood (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

Amazon Inc. in Washington state seeks an Area Manager to oversee operations across multiple Crown locations, leading shift leaders to deliver exceptional customer experiences.

You will cultivate a dynamic team culture rooted in customer obsession and continuous learning, traveling between sites as needed. The role demands strong leadership, hands-on coaching, and the ability to manage metrics and safety across busy store environments.

Qualifications

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.

Responsibilities

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.
• Travel 50-75% between locations.
• Work flexible hours, including nights, weekends, and holidays.
• Lift up to 49 lbs and stand for shifts up to 10 hours.
• Must be at least 18 years old.

Skills

Customer-facing leadership

Problem solving

Independent work

Leadership experience (2+ years)

Education

Bachelor’s degree

Job description

Amazon Inc. in Washington state seeks an Area Manager to oversee operations across multiple Crown locations, leading shift leaders to deliver exceptional customer experiences.

You will cultivate a dynamic team culture rooted in customer obsession and continuous learning, traveling between sites as needed. The role demands strong leadership, hands-on coaching, and the ability to manage metrics and safety across busy store environments.