Multi-Site Area Manager — Lead Customer Experience

Amazon Inc.; Berkeley (CA); Presencial; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Descripción de la vacante

Amazon Inc. in California (Berkeley area) seeks an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll cultivate a dynamic culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You’ll drive daily operations, coach teams, monitor metrics, and maintain safe, clean facilities while traveling 50-75% between sites and working flexible hours including nights and weekends.

Formación

• Experience in customer-facing leadership roles
• Experience in problem solving and delivering results
• Experience working independently with minimal supervision
• 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

Responsabilidades

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.

Conocimientos

Leadership

Problem solving

Independent work

Communication

Educación

Bachelor's degree

Descripción del empleo

Amazon Inc. in California (Berkeley area) seeks an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll cultivate a dynamic culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You’ll drive daily operations, coach teams, monitor metrics, and maintain safe, clean facilities while traveling 50-75% between sites and working flexible hours including nights and weekends.