Multi-Location Area Operations Leader

Amazon Inc.; Berkeley (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

RSUs (Restricted Stock Units)

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. is seeking an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver outstanding customer experiences. You will cultivate a team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You will manage hiring, onboarding, and performance, drive SOP execution, and track metrics to drive business reviews. Travel between locations is 50-75% with shifts that may include nights, weekends, and holidays.

Qualifications

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.
• 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon experience, or Bachelor's degree from an accredited university.

Responsibilities

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.

Skills

Customer-facing leadership

Problem solving

Independent worker

Leadership experience (retail/hospital

Education

Bachelor's degree

Job description

Amazon Inc. is seeking an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver outstanding customer experiences. You will cultivate a team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You will manage hiring, onboarding, and performance, drive SOP execution, and track metrics to drive business reviews. Travel between locations is 50-75% with shifts that may include nights, weekends, and holidays.