Multi-Location Ops Leader - Customer Experience

Amazon; Pittsburgh (Allegheny County); Sur place; USD 53 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Parental leave

Résumé du poste

Amazon is seeking an Area Manager to oversee operations across multiple Locker+ retail locations, leading shift leaders to deliver exceptional customer experiences. The role emphasizes a culture of customer obsession, trust, respect, and continuous learning.

You will manage hiring, performance, and training, travel between sites up to 75%, and work varied hours to support store operations and safety standards.

Qualifications

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.
• 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

Responsabilités

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon's Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.
• Travel 50-75% between locations.
• Work flexible hours, including nights, weekends, and holidays.
• Lift up to 49 lbs and stand for shifts up to 10 hours.
• Must be at least 18 years old.

Connaissances

Customer-facing leadership

Problem solving

Independent work

Leadership in retail/hospitality

Formation

Bachelor's degree from accredited university

Description du poste

Amazon is seeking an Area Manager to oversee operations across multiple Locker+ retail locations, leading shift leaders to deliver exceptional customer experiences. The role emphasizes a culture of customer obsession, trust, respect, and continuous learning.

You will manage hiring, performance, and training, travel between sites up to 75%, and work varied hours to support store operations and safety standards.