Multi-Site Area Manager: Customer Obsession Leader

Amazon Inc.; Washington (District of Columbia); On-site; USD 53,000 - 68,000; Full time

Job summary

Amazon Inc. is seeking an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You will cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You’ll travel between sites, manage a diverse team, and ensure safety and efficiency while upholding Amazon’s Leadership Principles. This role requires flexibility for nights, weekends, and holidays.

Qualifications

• 2+ years leadership in a customer-facing retail, hospitality, or grocery environment, or 2+ years Amazon experience, or Bachelor's degree.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.

Responsibilities

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.
• Travel 50-75% between locations.
• Work flexible hours, including nights, weekends, and holidays.
• Lift up to 49 lbs and stand for shifts up to 10 hours.
• Must be at least 18 years old.

Skills

Leadership experience

Customer-facing leadership

Problem solving

Independent work

Education

Bachelor's degree

Job description

Amazon Inc. is seeking an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You will cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You’ll travel between sites, manage a diverse team, and ensure safety and efficiency while upholding Amazon’s Leadership Principles. This role requires flexibility for nights, weekends, and holidays.