Senior Applications Support Lead

Citi; United States; Remote; USD 94,000 - 142,000; Full time

Job summary

Citi is seeking an Applications Support Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency across the environment.

The role includes hands-on maintenance of production systems, monitoring, risk assessment, and coordinating with development and support teams to prioritize fixes and enhancements, while coaching newer analysts and ensuring SLA compliance.

Qualifications

• 5+ years experience in an Application Support role.
• Experience supporting applications using ECS cluster, Kafka, Solace, API Microservices.
• Hands-on experience in managing apps hosted on Cloud.
• Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.).
• Experience with cloud-based applications, microservices and cloud databases.

Responsibilities

• Provides technical and business support for Citi Applications users, driving stability and efficiency.
• Maintains and supports applications and operating environments for stability and quality.
• Performs start-of-day checks, continuous monitoring and regional handover.
• Performs risk reconciliations and develops support documentation.
• Identifies optimization opportunities and prioritizes bug fixes with teams.
• Engages in post-implementation analysis to ensure proper design and function.

Skills

Problem solving

Analytical skills

Communication

Coaching/training

Team leadership

Education

Bachelor’s/University degree or equivalent experience

Tools

ECS cluster

Kafka

Solace

API Microservices

Nagios

Tivoli

Job description

Citi is seeking an Applications Support Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency across the environment.

The role includes hands-on maintenance of production systems, monitoring, risk assessment, and coordinating with development and support teams to prioritize fixes and enhancements, while coaching newer analysts and ensuring SLA compliance.