Applications Support Sr Analyst - Asst Vice President

Citibank (Switzerland) AG; Irving, Northern (TX, KY); Hybrid; Confidential; Full time

Job summary

Citi's Wealth Data & Analytics Production Management team in Irving, TX seeks an Applications Support Senior Analyst to maintain and stabilize a global data platform used by Citi Private Bank clients. You will resolve issues quickly, monitor systems, and coordinate with development and production teams to ensure stability and performance.

The role requires 5–8 years in application support, experience with Hadoop ecosystem, strong communication, and the ability to coach junior analysts.

Qualifications

• 5-8 years of experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.

Responsibilities

• Provide technical and business support for Citi applications.
• Start of day checks, continuous monitoring and regional handover.
• Assess risk and impact of production issues and escalate as needed.
• Develop and maintain technical support documentation.
• Coordinate with development and production support areas to prioritize bug fixes and support tooling requirements.

Skills

Application support

Programming languages

Communication skills

Analytical skills

Problem management tools

Education

Bachelor’s degree

Tools

Hadoop / Big Data

Hive / Impala / Spark

Kafka

Oozie / YARN

Autosys / CONTROL-M

Python / PERL

Linux

SQL

MS Office

Job description

The Wealth Data & Analytics (DnA) Production Management team operates a unified platform, providing essential data for wealth management services to Ultra High Net Worth clients globally, including Citi Private Bank, Citi Gold, and Wealth at Work. This scalable, regulatory-compliant, and global platform processes millions of daily transactions, enabling real-time financial decisions, data integrity, and critical business operations. The successful candidate will support and stabilize this foundational data infrastructure, crucial for delivering world-class private banking services. The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and elevate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. Acts as advisor or coach to new or lower level analysts. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

5-8 years experience in an Application Support role. Experience installing, configuring or supporting business applications. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of problem Management Tools. Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholde

Education

Bachelor’s/University degree or equivalent experience Hadoop/Big Data Platform Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka. Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating. Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics. Hands-on experience in supporting applications built on Hadoop. Linux 5 - 8 years of experience Database Good SQL experience in any of the RDBMS. Scheduler Autosys / CONTROL-M or other schedulers will be of added advantage. Programming Languages UNIX shell scripting, Python / PERL will be of added advantage. Microsoft Strong knowledge of Microsoft based operating systems Experience using/troubleshooting Office with emphasis on Word, Excel. Additional Skills (preferable) Other Applications Knowledge / working experience of ITRS Active Console/other monitoring tools Knowledge / working experience of Autosys/scheduler.

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: $96 400,00 - $144 600,00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: ago 28, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.