Senior Applications Support Lead — Wealth Data Platform

Citibank (Switzerland) AG; Irving, Northern (TX, KY); Hybrid; Confidential; Full time

Job summary

Citi's Wealth Data & Analytics Production Management team in Irving, TX seeks an Applications Support Senior Analyst to maintain and stabilize a global data platform used by Citi Private Bank clients. You will resolve issues quickly, monitor systems, and coordinate with development and production teams to ensure stability and performance.

The role requires 5–8 years in application support, experience with Hadoop ecosystem, strong communication, and the ability to coach junior analysts.

Qualifications

• 5-8 years of experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.

Responsibilities

• Provide technical and business support for Citi applications.
• Start of day checks, continuous monitoring and regional handover.
• Assess risk and impact of production issues and escalate as needed.
• Develop and maintain technical support documentation.
• Coordinate with development and production support areas to prioritize bug fixes and support tooling requirements.

Skills

Application support

Programming languages

Communication skills

Analytical skills

Problem management tools

Education

Bachelor’s degree

Tools

Hadoop / Big Data

Hive / Impala / Spark

Kafka

Oozie / YARN

Autosys / CONTROL-M

Python / PERL

Linux

SQL

MS Office

Job description

Citi's Wealth Data & Analytics Production Management team in Irving, TX seeks an Applications Support Senior Analyst to maintain and stabilize a global data platform used by Citi Private Bank clients. You will resolve issues quickly, monitor systems, and coordinate with development and production teams to ensure stability and performance.

The role requires 5–8 years in application support, experience with Hadoop ecosystem, strong communication, and the ability to coach junior analysts.