Senior Applications Support Analyst (AVP) – Hybrid

Citi; New York (NY); Híbrido; USD 109 000 - 164 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Learning & development programs

Exposure to global teams

Wellbeing programs

Financial wellbeing programs

Family support programs

Resumo da oferta

Citi in New York is seeking a Senior Application Support Analyst to resolve issues for trading and business users, ensuring system stability and performance. You will monitor environments, run daily checks, and coordinate regional handovers for around-the-clock operations.

The role requires 5+ years in application support, strong Unix/SQL skills, and the ability to communicate complex issues clearly to non-technical stakeholders. Hybrid work model and extensive benefits offered.

Qualificações

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in an application support role, including installing, configuring or supporting business applications.
• Working knowledge of Unix and SQL, along with familiarity with programming languages and a willingness to build new technical skills.
• Strong troubleshooting and analytical skills to filter, prioritize and validate information from multiple sources.
• Experience using issue tracking, reporting and problem management tools.
• Ability to organize workload and adapt quickly to changing priorities.
• Clear, concise written and verbal communication skills, including the ability to explain technical issues to non-technical stakeholders.

Responsabilidades

• Act as a senior application support analyst for Citi's trading and business users, resolving issues quickly to maintain system stability and performance.
• Maintain application systems and their operating environments, keeping quality and functionality aligned with service level expectations.
• Run start-of-day checks, continuous monitoring and regional handovers to maintain smooth operations around the clock.
• Perform same-day risk reconciliations and assess the impact of production issues, escalating promptly to business and technology management.
• Identify risks, vulnerabilities and security issues across supported applications and communicate their impact to stakeholders.
• Partner with development and production support teams to prioritize bug fixes and shape tooling requirements.
• Support application releases from development through testing and deployment, then review results to confirm successful performance.
• Coach junior analysts and act as the key liaison between users, internal technology teams and vendors.

Conhecimentos

Unix

SQL

Troubleshooting

Communication

Prioritization

Formação académica

Bachelor's degree or equivalent

Ferramentas

Issue tracking tools

Reporting tools

Descrição da oferta de emprego

Citi in New York is seeking a Senior Application Support Analyst to resolve issues for trading and business users, ensuring system stability and performance. You will monitor environments, run daily checks, and coordinate regional handovers for around-the-clock operations.

The role requires 5+ years in application support, strong Unix/SQL skills, and the ability to communicate complex issues clearly to non-technical stakeholders. Hybrid work model and extensive benefits offered.