Senior Applications Support Analyst - Hybrid Role

Citi; New York (NY); Hybrid; USD 94,000 - 142,000; Full time

Job summary

Citi is hiring an Applications Support Analyst at AVP level in a hybrid setup based in Mississauga. The role focuses on delivering technical and business support for Citi applications, improving stability, and coordinating regional support activities.

The ideal candidate will have 5+ years in application support, strong analytical and communication skills, and hands-on experience with cloud environments, ECS clusters, Kafka, Solace, and API microservices.

Qualifications

• Bachelor’s/University degree or equivalent experience is required.
• 5+ years experience in an Application Support role or similar.
• Experience with ECS cluster, Kafka, Solace, API Microservices, and cloud environments.

Responsibilities

• Provide technical and business support for Citi Applications to enable stability and efficiency.
• Perform start-of-day checks, continuous monitoring, and regional handovers.
• Contribute to application releases and post-implementation analysis.
• Develop and maintain technical support documentation and tooling requirements.
• Interacts with users/traders and liaises with internal technology teams and vendors.

Skills

Problem solving

Communication

Analytical skills

Strategic thinking

Team collaboration

Mentoring/Coaching

Education

Bachelor’s/University degree or equivalent experience

Tools

ECS cluster

Kafka

Solace

API Microservices

Cloud experience

Monitoring tools (Tivoli, Nagios, ITRS, Uptime)

Job description

Citi is hiring an Applications Support Analyst at AVP level in a hybrid setup based in Mississauga. The role focuses on delivering technical and business support for Citi applications, improving stability, and coordinating regional support activities.

The ideal candidate will have 5+ years in application support, strong analytical and communication skills, and hands-on experience with cloud environments, ECS clusters, Kafka, Solace, and API microservices.