Hybrid Senior Application Support Lead

Citigroup Inc.

Irving (TX)

Hybrid

USD 96,000 - 145,000

Full time

3 days ago

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Job summary

Citigroup Inc. is seeking an Apps Support Senior Analyst in the United States to provide technical and business support for Citi applications.

You will ensure stability, improve efficiency, and manage operating environments with strong collaboration across global teams. The role requires 5–8 years in application support, expertise in Java, WebSphere, TIBCO EMS, IBM MQ, Oracle/MongoDB/PLSQL, cloud platforms (OpenShift, GCP), and monitoring tools (Kibana, Splunk, AppDynamics).

Qualifications

5-8 years experience in an Application Support role.
Strong hands-on technical support expertise across the core technology stack, including Java, WebSphere, TIBCO EMS, IBM MQ, and IBM Connect Direct.
Experience with some programming languages and willingness/ability to learn.
Solid database and data skills, with proven experience in Oracle, MongoDB, and PL/SQL, including the ability to write complex SQL queries to support analysis and reporting.
Practical experience with cloud and container platforms, notably OpenShift and Google Cloud Platform (GCP), together with release and deployment tooling such as UDeploy.
Proficiency with application monitoring and observability tools such as Kibana, Splunk, and AppDynamics to proactively identify, diagnose, and resolve production issues.
A strong problem-solving and incident-management mindset, with the ability to perform root cause analysis, debug complex issues, and deliver timely, effective resolutions — including leveraging Citi's AI tools.
Excellent communication, collaboration, and stakeholder-management skills, with experience working in a global, follow-the-sun support team and partnering across development, product, and business functions.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Able to work on a hybrid model

Responsibilities

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.