Applications Support Analyst — Intermediate (Hybrid)

Citi; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Citi Technology Support is seeking an Applications Support Intermediate Analyst to manage day-to-day availability of applications and provide 24x7 coverage in NAM region. You will work with development, infrastructure, and business teams to resolve issues, drive changes, and improve operational stability.

The role requires strong technical aptitude, proactive communication, and ability to discuss issues with business and technical users at all levels, including weekend shifts and AU-time

Qualifications

• Understanding of multi-tier client-server architecture and HTTP status codes (2xx/3xx/4xx/5xx).
• Experience supporting RESTful and SOAP APIs with Postman, cURL, and browser dev tools.

Responsibilities

• Collaborate with development, infrastructure, and business teams to meet requirements.
• Resolve issues and ensure daily processes meet SLAs.
• Communicate issues and updates with stakeholders clearly.

Skills

Multi-tasking

Proactive

Stakeholder communication

Tools

Postman

cURL

Browser DevTools

Tomcat

WebSphere

WebLogic

Oracle

PostgreSQL

SQL Server

MongoDB

Redis

Cassandra

Terraform

Jenkins

GitLab CI

GitHub Actions

Harness

ITRS Geneos

Job description

Citi Technology Support is seeking an Applications Support Intermediate Analyst to manage day-to-day availability of applications and provide 24x7 coverage in NAM region. You will work with development, infrastructure, and business teams to resolve issues, drive changes, and improve operational stability.

The role requires strong technical aptitude, proactive communication, and ability to discuss issues with business and technical users at all levels, including weekend shifts and AU-time