Senior Applications Support Lead - Hybrid AVP

Citi; New York (NY); Hybrid; USD 94.000 - 142.000; Vollzeit

Zusammenfassung

Citi in Mississauga, Canada is seeking an Applications Support Senior Analyst (Asst. Vice President) to provide technical and business support for Citi applications.

You will help ensure stability, efficiency and timely resolutions of production issues while coordinating with development and production support teams. The role requires leadership, mentoring for new analysts, and strong communication to convey complex issues clearly.

Qualifikationen

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.
• Demonstrated analytical skills and issue tracking.
• Knowledge/ experience of problem management tools.
• Good all-round technical skills.
• Ability to plan and organize workload.

Aufgaben

• The Application Support Senior Analyst provides technical and business support for Citi applications.
• Maintains application systems that are in daily operations.
• Manages and supports applications and their environments for stability and functionality.
• Start of day checks and regional handover.
• Participate in application releases from development to production.
• Engage in post-implementation analysis to ensure system design and functionality.
• Act as liaison between users, internal technology groups and vendors.
• Raise problems to appropriate technology and business teams while meeting SLAs.

Kenntnisse

Experience in application support

Applications support

Communication skills

Analytical skills

Issue tracking

Problem management tools

Planning workload

Team leadership

Ausbildung

Bachelor’s/University degree

Tools

Problem management tools

Jobbeschreibung

Citi in Mississauga, Canada is seeking an Applications Support Senior Analyst (Asst. Vice President) to provide technical and business support for Citi applications.

You will help ensure stability, efficiency and timely resolutions of production issues while coordinating with development and production support teams. The role requires leadership, mentoring for new analysts, and strong communication to convey complex issues clearly.