Senior Applications Support Analyst – AVP

Citigroup Inc.; New York (NY); Hybrid; USD 109,000 - 164,000; Full time

Benefits offered by this job

Hybrid schedule 3/2 in office/remote

Learning & development programs

Global exposure to teams

Wellbeing support

Financial wellbeing

Family support programs

Job summary

Citi in New York seeks a Senior Application Support Analyst to keep trading and business applications running smoothly while driving improvements in stability, efficiency and service quality. You will join a technology support team responsible for day-to-day performance, issue resolution, risk reconciliation and release support, collaborating with global teams to strengthen Citi's technology services.

The role requires 5+ years in application support, Unix and SQL knowledge, strong

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in an application support role, including installing, configuring or supporting business applications.
• Working knowledge of Unix and SQL, along with familiarity with programming languages and a willingness to build new technical skills.
• Strong troubleshooting and analytical skills to filter, prioritize and validate information from multiple sources.
• Experience using issue tracking, reporting and problem management tools.
• Ability to organize workload and adapt quickly to changing priorities.
• Clear, concise written and verbal communication skills, including the ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Act as a senior application support analyst for Citi's trading and business users, resolving issues quickly to maintain system stability and performance.
• Maintain application systems and their operating environments, keeping quality and functionality aligned with service level expectations.
• Run start-of-day checks, continuous monitoring and regional handovers to maintain smooth operations around the clock.
• Perform same-day risk reconciliations and assess the impact of production issues, escalating promptly to business and technology management.
• Identify risks, vulnerabilities and security issues across supported applications and communicate their impact to stakeholders.
• Partner with development and production support teams to prioritize bug fixes and shape tooling requirements.
• Support application releases from development through testing and deployment, then review results to confirm successful performance.
• Coach junior analysts and act as the key liaison between users, internal technology teams and vendors.

Skills

Unix

SQL

Troubleshooting

Communication

Issue tracking tools

Problem management

Education

Bachelor's degree

Tools

Issue tracking tools

Reporting tools

Problem management tools

Job description

Citi in New York seeks a Senior Application Support Analyst to keep trading and business applications running smoothly while driving improvements in stability, efficiency and service quality. You will join a technology support team responsible for day-to-day performance, issue resolution, risk reconciliation and release support, collaborating with global teams to strengthen Citi's technology services.

The role requires 5+ years in application support, Unix and SQL knowledge, strong