Application Support Tech Lead Analyst - Strategic Systems

Citi; New York (NY); On-site; USD 37,000 - 58,000; Full time

Job summary

The Citi Apps Support Technology Lead Analyst role is a senior technical authority responsible for guiding complex application support initiatives and coordinating cross-team efforts to ensure reliable, secure software operations.

You will partner with product owners, business analysts and other technology teams to define scope, document requirements, assess risks, and drive improvements in Citi's fast-paced global environment.

Qualifications

• Minimum 10 years of relevant work experience.
• Strong problem solving and strategic thinking.
• Proven leadership and relationship-building skills.
• Service orientation and ability to work in fast-paced environments.
• Experience leading requirements for large development projects.
• Good interpersonal and communication skills.
• Bachelor’s degree; Master’s degree preferred.

Responsibilities

• Partner with multiple tech teams to ensure integrated functions and system enhancements.
• Provide advanced expertise in applications support.
• Define system scope and objectives for complex enhancements and resolution.
• Collaborate with Product Owners, BAs and SAs to document impacts.
• Assess risks, security issues; propose mitigation strategies.
• Mentor junior analysts; allocate work.
• Influence strategic decisions through analysis and counsel.
• Drive compliance and risk management per Citi policies.
• Perform other duties as assigned.

Skills

10+ years experience

Problem solving & strategic thinking

Leadership & relationship building

Service oriented attitude

Fast-paced environment experience

Requirements gathering for large proj

Interpersonal & communication

Proficient with basic technical tools

Education

Bachelor’s degree

Master’s degree preferred

Job description

The Citi Apps Support Technology Lead Analyst role is a senior technical authority responsible for guiding complex application support initiatives and coordinating cross-team efforts to ensure reliable, secure software operations.

You will partner with product owners, business analysts and other technology teams to define scope, document requirements, assess risks, and drive improvements in Citi's fast-paced global environment.