Applications Support Sr Analyst - Asst. Vice President

Citigroup Inc.; Irving (TX); Sur place; USD 96 000 - 145 000; Plein temps

Résumé du poste

Citigroup Inc. in Irving, TX seeks an Application Support Sr Analyst to stabilize Citi Applcations, manage production environments, and drive improvements across stability and efficiency.

The role emphasizes production support in financial services, with Hadoop, Autosys/CONTROL-M expertise and strong SQL skills. The candidate will liaise with traders, users, and technology teams, lead or coach junior analysts, and participate in releases, risk assessments, and contingency planning to safeguard

Qualifications

• 6-8 years of strong Application production support experience in the financial industry.
• Experience using call/ticketing software.
• Knowledge/ working experience of Autosys/scheduler.
• Hands-on experience with Hadoop and related components.
• Strong SQL knowledge and Unix/Linux skills.
• Proficient in Python or Perl.
• Excellent written and verbal communication.

Responsabilités

• Provide technical and business support for Citi applications, resolving issues quickly and improving stability.
• Maintain production systems and ensure service levels.
• Perform start-of-day checks, monitoring, and regional handover.
• Participate in application releases and post-implementation analysis.
• Liaise between users, traders and internal technology teams.
• Assess risk and communicate impact to management.

Connaissances

Application support experience

Programming languages familiarity

Analytical skills

Communication and diplomacy

Leadership and coaching

Issue tracking tools

Risk prioritization

Team collaboration

Formation

Bachelor’s degree or equivalent

Outils

Hadoop/Big Data Platform

Autosys

CONTROL-M

ITRS Active Console

SQL

Python

Unix shell scripting

Description du poste

The Wealth Data & Analytics (DnA) Production Management team operates a unified platform, providing essential data for wealth management services to Ultra High Net Worth clients globally, including Citi Private Bank, Citi Gold, and Wealth at Work. This scalable, regulatory-compliant, and global platform processes millions of daily transactions, enabling real-time financial decisions, data integrity, and critical business operations. The successful candidate will support and stabilize this foundational data infrastructure, crucial for delivering world-class private banking services.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholder.

Education

• Bachelor’s/University degree or equivalent experience.

Application Support Experience

• 6-8 years of strong Application production support experience in the financial industry.
• Experience using call/ticketing software.
• Hadoop/Big Data Platform
  • Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
  • Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
  • Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster staility and create/analyze performance metrics.
  • Hands-on experience in supporting applications built on Hadoop.

Linux

• 4 - 6 years of experience.

Database

• Good SQL experience in any of the RDBMS.

Scheduler

• Autosys / CONTROL-M or other schedulers will be of added advantage.

Programming Languages

• UNIX shell scripting, Python / PERL will be of added advantage.

Microsoft

• Strong knowledge of Microsoft based operating systems.
• Experience using/troubleshooting Office with emphasis on Word, Excel.

Other Applications

• Knowledge / working experience of ITRS Active Console/other monitoring tools.

Knowledge / working experience of Autosys/scheduler.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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