Senior App Admin & SME (ServiceNow)

Early Warning®; Scottsdale (AZ); Hybrid; USD 94,000 - 118,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) company match

Paid time off

Parental leave

Maven Family Planning

Job summary

Early Warning is seeking a Senior Applications Administrator to own and support key third‑party applications. You will serve as SME for assigned systems, ensure applications stay current, and meet business needs across the organization.

You will architect, configure, document, and monitor apps; lead upgrades with vendors; drive automation; and mentor teammates while aligning to budgets and KPIs under a hybrid work model.

Qualifications

• Bachelor's degree in Business, Communications and/or Computer Science or related field
• Excellent oral and written communication skills to interact with all levels of management and staff
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
• General knowledge or familiarity with JIRA, Tableau, and SAP Business Objects
• Demonstrated experience supporting ServiceNow
• ServiceNow certifications highly preferred

Responsibilities

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, provide expert-level support, escalate when needed and own the issue until resolved.
• Architect the application(s) to meet business needs and establish integration with other apps.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.

Skills

Clear communication

Windows OS

Oracle

SQL

MS Office

Visio

JIRA

Tableau

SAP Business Objects

ServiceNow

Coaching

Education

Bachelor's degree in Business, Communications and/or Computer Science or related field

Tools

JIRA

Tableau

SAP Business Objects

ServiceNow

Job description

Early Warning is seeking a Senior Applications Administrator to own and support key third‑party applications. You will serve as SME for assigned systems, ensure applications stay current, and meet business needs across the organization.

You will architect, configure, document, and monitor apps; lead upgrades with vendors; drive automation; and mentor teammates while aligning to budgets and KPIs under a hybrid work model.