Senior Applications Administrator & ServiceNow SME

Early Warning; Scottsdale (AZ); Hybride; USD 94 000 - 142 000; Plein temps

Avantages offerts par ce poste

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave (12 weeks)

Maven Family Planning

Résumé du poste

Early Warning provides critical admin support for key third party applications and acts as a SME to ensure systems stay current and aligned with business needs. The role includes owning and configuring applications, integrating with others, and driving process improvements across the organization.

The candidate will establish best practices, monitor performance, and guide stakeholders on KPI-driven outcomes, with a strong focus on data governance and security in a hybrid work environment.

Qualifications

• Bachelor’s degree in Business, Communications and/or Computer Science or related field.
• Excellent oral and written communication skills to interact with all levels of management and staff.
• General knowledge of Windows OS, Oracle, SQL, MS Office, Visio.
• Familiarity with JIRA, Tableau, and SAP Business Objects.
• Demonstrated experience supporting ServiceNow.
• Strong capability to coach and mentor.
• Self-starter with the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• ServiceNow certifications highly preferred.

Responsabilités

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues and provide expert-level support; escalate as needed.
• Architect applications to meet business needs and establish integrations.
• Establish best practices for administering and securing applications.
• Provide performance monitoring, evaluation and optimization.
• Propose and lead job automation using scripts and tools.
• Implement solutions to meet customer or business needs.
• Research, evaluate and guide selection of 3rd party applications.
• Analyze incidents to identify root cause; work with vendor support.
• Analyze processes to identify inefficiencies and drive improvements.
• Work with stakeholders to define KPIs and SLAs.
• Ensure successful installation and validation of upgrades and patches.
• Monitor license usage and budgeting for licensing costs.

Connaissances

Communication skills

Coaching & mentoring

Multitasking

Attention to detail

Self-starter

Formation

Bachelor's Degree in Business, Communications and/or Computer Science

Outils

ServiceNow

JIRA

Tableau

SAP Business Objects

Windows OS

SQL

Description du poste

Early Warning provides critical admin support for key third party applications and acts as a SME to ensure systems stay current and aligned with business needs. The role includes owning and configuring applications, integrating with others, and driving process improvements across the organization.

The candidate will establish best practices, monitor performance, and guide stakeholders on KPI-driven outcomes, with a strong focus on data governance and security in a hybrid work environment.