Senior App Admin & Automation SME (Hybrid)

Early Warning; Chicago (IL); Hybrid; USD 94,000 - 118,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Parental leave

Maven Family Planning

Job summary

Early Warning is seeking an experienced Applications Administrator to provide primary administration and support for key third-party applications. You will serve as a SME for the assigned systems and drive improvements, integrations, and automation to meet business needs.

The role requires strong communication, hands-on troubleshooting, and experience with ServiceNow, JIRA, Tableau, SAP BO, Oracle, and SQL. Hybrid work environment in the United States.

Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
• General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
• Demonstrated experience supporting ServiceNow
• Must have strong capability to coach and mentor
• Self-starter who has the ability to manage multiple priorities
• Strong attention to detail and accuracy
• ServiceNow certifications highly preferred

Responsibilities

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing expert level support.
• Resolve issues or identify escalation to Systems team or vendor.
• Own issue until resolved.
• Architect the application(s) to meet business needs.
• Establish integration with other applications.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.
• Propose and implement/lead job automation using scripts and other tools.

Skills

Communication skills

Windows OS

ServiceNow

Coaching / Mentoring

Self-starter

Detail oriented

Education

Bachelor's degree (Business / Communications / Computer Science)

Tools

JIRA

Tableau

SAP Business Objects

Oracle

SQL

MS Office

Visio

Job description

Early Warning is seeking an experienced Applications Administrator to provide primary administration and support for key third-party applications. You will serve as a SME for the assigned systems and drive improvements, integrations, and automation to meet business needs.

The role requires strong communication, hands-on troubleshooting, and experience with ServiceNow, JIRA, Tableau, SAP BO, Oracle, and SQL. Hybrid work environment in the United States.