Senior Application Administrator & Platform SME

Early Warning Services LLC; United States; Hybrid; USD 94,000 - 142,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Parental Leave

Volunteer Day

Job summary

Early Warning Services LLC is seeking an experienced Application Administrator to provide primary administration and support of key third party applications. You will serve as SME for the assigned system(s) and ensure they remain current to meet Early Warning needs.

You will own installations, configure, document and train users, collaborate with vendors, and drive process improvements while maintaining security and performance metrics across the environment.

Qualifications

• Bachelor’s degree in a related field as stated.
• Excellent oral and written communication skills.
• Familiarity with Windows OS, Oracle, SQL, MS Office, Visio.
• Experience with JIRA, Tableau, SAP Business Objects.
• Demonstrated experience supporting ServiceNow.
• Strong coaching/mentoring ability and attention to detail.

Responsibilities

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues and provide expert level support.
• Architect the application(s) to meet business needs and establish integrations.
• Monitor performance, evaluation and optimization of applications.
• Drive automation using scripts and other tools; implement process improvements.
• Document configurations, provide user training, and maintain user documentation.

Skills

Communication skills

Coaching & mentoring

Self-starter

Attention to detail

Education

Bachelor’s Degree in Business/Communications/CS

Tools

Windows OS

Oracle

SQL

MS Office

Visio

JIRA

Tableau

SAP Business Objects

ServiceNow

Job description

Early Warning Services LLC is seeking an experienced Application Administrator to provide primary administration and support of key third party applications. You will serve as SME for the assigned system(s) and ensure they remain current to meet Early Warning needs.

You will own installations, configure, document and train users, collaborate with vendors, and drive process improvements while maintaining security and performance metrics across the environment.