Senior Amazon Connect Customer Success Specialist

Amazon Inc.; New York (NY); Sur place; USD 169 000 - 229 000; Plein temps

Résumé du poste

Amazon Web Services, Inc. seeks a Senior Customer Success Specialist for Connect Specialty Sales to drive enterprise-wide adoption of Amazon Connect. You will advise customers at the C-level and collaborate with field teams to scale adoption of Connect across complex global organizations.

You will lead strategic engagement with partners, deliver product demos, build customer skills, and develop account plans to meet revenue targets while expanding AWS solution adoption.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Bachelor's degree in science, technology, engineering, math, business or equivalent

Responsabilités

• Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
• Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
• Build customer skills and proficiency with Connect.
• Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
• Develop account plans in conjunction with field teams.
• Meet annual revenue targets through increased adoption of Connect.
• Work with partners and ISVs to extend reach & drive adoption of AWS solutions.

Connaissances

Leading large-scale programs

Customer-facing work

Cross-functional leadership

Transformational project leadership

Executive engagement

Cloud service migrations

Formation

Bachelor's degree in science, technology, engineering, math, business or equivalent

Outils

PMP certification

SCRUM/Agile

SAFe certification

Description du poste

Amazon Web Services, Inc. seeks a Senior Customer Success Specialist for Connect Specialty Sales to drive enterprise-wide adoption of Amazon Connect. You will advise customers at the C-level and collaborate with field teams to scale adoption of Connect across complex global organizations.

You will lead strategic engagement with partners, deliver product demos, build customer skills, and develop account plans to meet revenue targets while expanding AWS solution adoption.