Senior Connect Success Lead – Enterprise CCaaS

Amazon Web Services (AWS)

Atlanta (GA)

On-site

USD 154,000 - 208,000

Full time

4 days ago

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Job summary

Amazon Web Services, Inc. in Atlanta seeks an experienced AWS Connect Customer Success Specialist to drive enterprise-wide adoption and optimize customer experience. You will lead cross-functional teams, engage with executives, and deliver demos to maximize Connect value.

The role requires 5+ years in enterprise SaaS or contact center solutions, with a track record of influencing at the C-level and delivering strategic programs. Atlanta location with competitive compensation.

Qualifications

5+ years leading large-scale technical or engineering programs with proven leadership.
2+ years of customer-facing work with executives, technologists, or partners.
Bachelor's degree in science, technology, engineering, math, or business.
Experience leading cross-functional transformation project teams across functions.

Responsibilities

Serve as primary contact for a portfolio of strategic customer accounts, driving adoption of Connect.
Deliver product demos, presentations, and programs to enable customer success.
Build customer skills and proficiency with AWS Connect.
Engage with C-level stakeholders to articulate Connect value and expand opportunities.
Develop account plans with field teams.
Meet annual revenue targets through increased adoption of Connect.
Collaborate with partners and ISVs to extend reach and drive AWS solutions.