Strategic Customer Success Lead for Connect

Amazon Web Services (AWS); New York (NY); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in New York, NY is seeking an experienced AWS Connect Customer Success Specialist to drive adoption of the Connect service at enterprise scale. You will partner with sales, solutions architecture, and product teams to guide customers to measurable outcomes and ROI.

You will lead executive-level engagements, craft adoption programs, and orchestrate cross-functional resources to maximize Connect value across complex global customers.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership and successful program completion.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• PMP certification, or SCRUM/Agile, SAFe certification (preferred).
• Experience implementing cloud services including migrations and modernization projects or similar (preferred).

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
• Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
• Build customer skills and proficiency with Connect.
• Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
• Develop account plans in conjunction with field teams.
• Meet annual revenue targets through increased adoption of Connect.
• Work with partners and ISVs to extend reach and drive adoption of AWS solutions.

Skills

Leadership

Customer-facing

Program management

Cross-functional collaboration

Education

Bachelor’s degree in STEM or related fields

Tools

Job description

Amazon Web Services, Inc. in New York, NY is seeking an experienced AWS Connect Customer Success Specialist to drive adoption of the Connect service at enterprise scale. You will partner with sales, solutions architecture, and product teams to guide customers to measurable outcomes and ROI.

You will lead executive-level engagements, craft adoption programs, and orchestrate cross-functional resources to maximize Connect value across complex global customers.