Senior Connect Customer Success Leader

Amazon Web Services (AWS); Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in the United States is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect.

You will act as a strategic advisor to customers, helping them optimize their contact centers and customer experiences, and lead cross-functional teams across sales, solutions architecture, partner sales, and product. The role requires enterprise sales/consulting experience in CCaaS or SaaS, a passion for customer advocacy, and the ability

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
• Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
• Build customer skills and proficiency with Connect.
• Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
• Develop account plans in conjunction with field teams.
• Meet annual revenue targets through increased adoption of Connect.
• Work with partners and ISVs to extend reach & drive adoption of AWS solutions.

Skills

Strategic account management

Executive communication

Cross-functional leadership

Customer engagement

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Tools

Amazon Connect

Job description

Amazon Web Services, Inc. in the United States is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect.

You will act as a strategic advisor to customers, helping them optimize their contact centers and customer experiences, and lead cross-functional teams across sales, solutions architecture, partner sales, and product. The role requires enterprise sales/consulting experience in CCaaS or SaaS, a passion for customer advocacy, and the ability