Senior Amazon Connect Consultant — Cloud Contact Center

Deloitte France; Los Angeles (CA); On-site; USD 111,000 - 218,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation, to design, build and deploy contact center capabilities for enterprise clients. You will translate requirements into contact flows and integrations, guiding onshore/offshore teams and working closely with stakeholders to ensure secure, reliable AWS-based solutions.

The role emphasizes hands-on delivery, architectural oversight, and active contribution to testing, releases, and post-go-live support, with travel up

Qualifications

• 6+ years of IT/software delivery experience, including 3+ years delivering enterprise contact center or cloud solutions end-to-end.
• 3+ years of hands-on Amazon Connect implementation experience (contact flows, IVR, integrations, testing and cutover).
• 2+ years leading a technical workstream or small delivery team with accountability for scope, quality, and timelines.
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic).
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB/S3, Lex) and CRM/ITSM systems.
• Own technical tasks from design through deployment (estimates, stories, documentation, unit testing).
• Support sprint execution by managing dependencies and unblocking development across teams.
• Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed.

Skills

Amazon Connect

Delivery Leadership

IT Delivery

Team Coordination

Communication

Education

Bachelor's degree in Computer Science or Engineering

Tools

Salesforce

ServiceNow

Oracle

SAP

Job description

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation, to design, build and deploy contact center capabilities for enterprise clients. You will translate requirements into contact flows and integrations, guiding onshore/offshore teams and working closely with stakeholders to ensure secure, reliable AWS-based solutions.

The role emphasizes hands-on delivery, architectural oversight, and active contribution to testing, releases, and post-go-live support, with travel up