Senior Amazon Connect Architect & Delivery Lead

Deloitte France; McLean (VA); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation to design and deliver end-to-end contact center solutions. You will translate requirements into contact flows, integrate AWS services, and guide project teams through delivery with onshore and offshore contributors.

Successful candidates bring 6+ years in IT delivery, 3+ years in Amazon Connect, and strong leadership in complex projects. Expect travel up to 50% and a collaborative, fast-paced environment.

Qualifications

• 6+ years in IT/software delivery with 3+ years in enterprise contact center or cloud solutions
• 3+ years hands-on Amazon Connect implementation (design, develop, test, cutover)
• 2+ years leading a technical workstream or small delivery team (onshore/offshore)
• Bachelor's degree in Computer Science, Engineering, or equivalent
• Ability to travel up to 50% and may require sponsorship eligibility

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB/S3, Lex) and CRM/ITSM
• Own tasks from design through deployment (estimates, stories, docs, unit tests)
• Support sprint execution by managing dependencies and blocking issues
• Contribute to quality via code reviews, standards, monitoring, and triage
• Troubleshoot production issues and support releases
• Provide day-to-day client-facing technical guidance; assist proposals/solutioning

Skills

Independent work

Written communication

Verbal communication

Attention to detail

Relationship building

Project/workstream leadership

Task prioritization

Interpersonal skills

Meet deadlines

Guidance to others

Education

Bachelor's degree in Computer Science/Engineering

Tools

Amazon Connect

Lambda

API Gateway

DynamoDB

S3

Lex

CRM/ITSM

Job description

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation to design and deliver end-to-end contact center solutions. You will translate requirements into contact flows, integrate AWS services, and guide project teams through delivery with onshore and offshore contributors.

Successful candidates bring 6+ years in IT delivery, 3+ years in Amazon Connect, and strong leadership in complex projects. Expect travel up to 50% and a collaborative, fast-paced environment.