Senior Amazon Connect Consultant - Tech Transformation

Deloitte France; St. Louis (MO); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation, to design, implement, and optimize contact center solutions using AWS services. You will lead workstreams, collaborate with clients, and guide onshore/offshore teams to deliver secure, scalable systems.

Ideal candidates have extensive IT delivery experience, strong communication skills, and the ability to travel up to 50% depending on project needs. Deloitte offers a dynamic, global environment.

Qualifications

• 6+ years IT/software delivery experience, incl 3+ years delivering enterprise contact center solutions
• 3+ years leading a technical workstream or small delivery team
• Bachelor's degree in Computer Science, Engineering, or equivalent
• Willingness to travel up to 50% on average
• Limited immigration sponsorship may be available

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB/S3, Lex) and CRM/ITSM systems
• Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
• Support sprint execution by managing dependencies and unblocking development across teams
• Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
• Troubleshoot production issues and support release cutovers and post-go-live stabilization
• Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

Skills

Leadership

Communication

Collaboration

Project management

Travel readiness

Education

Bachelor's degree in CS/Engineering

Tools

Amazon Connect

Lambda

API Gateway

DynamoDB

S3

Lex

CRM/ITSM integrations

Job description

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation, to design, implement, and optimize contact center solutions using AWS services. You will lead workstreams, collaborate with clients, and guide onshore/offshore teams to deliver secure, scalable systems.

Ideal candidates have extensive IT delivery experience, strong communication skills, and the ability to travel up to 50% depending on project needs. Deloitte offers a dynamic, global environment.