Senior Amazon Connect Solutions Architect
Deloitte France
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build Amazon Connect contact center capabilities. You will translate requirements into contact flows and integrations, partnering with client stakeholders and project leadership while guiding onshore/offshore developers.
You will apply AWS best practices to produce secure, reliable solutions, support testing, releases, and early-life stabilization, and you will lead technical tasks from
Qualifications
- 6+ years of IT/software delivery experience
- 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 2+ years leading a technical workstream or small delivery team
- Bachelor's degree in Computer Science, Engineering, or equivalent
- Willingness to travel up to 50%
- Limited immigration sponsorship may be available
Responsibilities
- Design and build Amazon Connect contact flows, routing/queues, IVR, prompts, and logic
- Develop integrations using AWS services and enterprise systems
- Own technical tasks from design through deployment with estimates, stories, and tests
- Support sprint execution and unblock dependencies across teams
- Contribute to code quality, standards, monitoring, and defect triage
- Troubleshoot production issues and support release cutovers
- Provide day-to-day client-facing technical guidance and contribute to proposals
Skills
Education
Tools
Job description
Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build Amazon Connect contact center capabilities. You will translate requirements into contact flows and integrations, partnering with client stakeholders and project leadership while guiding onshore/offshore developers.
You will apply AWS best practices to produce secure, reliable solutions, support testing, releases, and early-life stabilization, and you will lead technical tasks from
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