Amazon Connect Lead Consultant: Cloud Contact Center Expert

Deloitte France; Raleigh (NC); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation, to design, configure, and build contact center capabilities using AWS. You will translate requirements into contact flows, guide delivery with onshore/offshore teams, and provide day‑to‑day technical guidance to the client.

Requirements include 6+ years in IT/software delivery, 3+ years with Amazon Connect, a BS in CS/Engineering, and travel up to 50%. AWS certifications are preferred.

Qualifications

• Minimum 6+ years of overall experience in IT/software delivery.
• 3+ years delivering enterprise contact center or cloud solutions end-to-end.
• 2+ years leading a technical workstream or small delivery team (onshore/offshore).
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic).
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM).
• Own technical tasks from design through deployment (estimates, stories, documentation, unit testing).
• Support sprint execution by managing dependencies and unblocking development across teams.
• Contribute to quality via code reviews, standards, monitoring/logging, and defect triage.
• Troubleshoot production issues and support release cutovers and post-go-live stabilization.
• Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed.

Skills

Independent work

Team collaboration

Communication skills

Detail oriented

Relationship building

Project leadership

Task prioritization

Deadline management

Interpersonal skills

Guidance to others

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS services (Lambda, API Gateway, DynamoDB, S3)

Amazon Connect

Job description

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation, to design, configure, and build contact center capabilities using AWS. You will translate requirements into contact flows, guide delivery with onshore/offshore teams, and provide day‑to‑day technical guidance to the client.

Requirements include 6+ years in IT/software delivery, 3+ years with Amazon Connect, a BS in CS/Engineering, and travel up to 50%. AWS certifications are preferred.