Senior Amazon Connect Delivery Lead

Deloitte France; San Jose (CA); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build contact center capabilities for clients. You will translate requirements into contact flows, integrate with AWS services, and lead delivery streams with onshore and offshore teams.

You will apply AWS best practices, support testing and releases, and drive go-live stabilization while collaborating with stakeholders and project leadership to ensure secure, scalable solutions.

Qualifications

• Minimum 6+ years of overall IT/software delivery experience.
• 3+ years delivering enterprise contact center or cloud solutions end-to-end.
• 2+ years leading a technical workstream or small delivery team (onshore/offshore).
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Ability to travel up to 50% on average.
• Limited immigration sponsorship may be available.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic).
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM).
• Own technical tasks from design through deployment (estimates, stories, documentation, unit testing).
• Support sprint execution by managing dependencies and unblocking development across teams.
• Contribute to quality via code reviews, standards, monitoring/logging, and defect triage.
• Troubleshoot production issues and support release cutovers and post-go-live stabilization.
• Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed.

Skills

Amazon Connect

AWS

Technical leadership

Communication

Education

Bachelor's degree in Computer Science or Engineering

Tools

Lambda

API Gateway

DynamoDB

S3

Lex

Job description

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build contact center capabilities for clients. You will translate requirements into contact flows, integrate with AWS services, and lead delivery streams with onshore and offshore teams.

You will apply AWS best practices, support testing and releases, and drive go-live stabilization while collaborating with stakeholders and project leadership to ensure secure, scalable solutions.