Senior Amazon Connect Architect - Cloud Contact Center

Deloitte France; Tampa (FL); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build Amazon Connect contact center capabilities for our client projects. You will translate requirements into contact flows and integrations, coordinating with client stakeholders and global delivery teams.

The role emphasizes hands-on technical delivery, with a focus on AWS services, system integrations, and ensuring robust testing, releases, and post-go-live stabilization.

Qualifications

• Minimum 6+ years of IT/software delivery experience.
• 3+ years delivering enterprise contact center or cloud solutions end-to-end.
• 2+ years leading a technical workstream or small delivery team.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR).
• Develop integrations using AWS services and enterprise systems.
• Own technical tasks from design through deployment (estimates, stories, documentation).
• Support sprint execution and unblock development across teams.
• Contribute to code quality through reviews and monitoring.

Tools

Amazon Connect

Salesforce

ServiceNow

Oracle

SAP

Job description

Deloitte is seeking an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build Amazon Connect contact center capabilities for our client projects. You will translate requirements into contact flows and integrations, coordinating with client stakeholders and global delivery teams.

The role emphasizes hands-on technical delivery, with a focus on AWS services, system integrations, and ensuring robust testing, releases, and post-go-live stabilization.