Senior Amazon Connect Architect – Tech Transformation

Deloitte France; Austin (TX); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation, to design, configure, and build contact center capabilities for clients. You will translate requirements into contact flows, lead delivery with onshore/offshore teams, and apply AWS best practices for secure, reliable solutions.

This role emphasizes hands-on delivery, collaboration, and guidance to clients in a fast-paced environment, with travel as needed and potential sponsorship considerations.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• 6+ years IT/software delivery, incl. 3+ years with enterprise contact center/cloud solutions end-to-end.
• 3+ years delivering Amazon Connect implementations (flows, integrations, testing, cutover).
• 2+ years leading a technical workstream or small delivery team with scope/quality/timelines.
• Ability to travel up to 50% on average based on client work.
• Limited immigration sponsorship may be available.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing, IVR, prompts).
• Develop integrations using AWS services and CRM/ITSM systems.
• Own technical tasks from design through deployment (estimates, stories, docs).
• Support sprint execution by managing dependencies and unblocking development.
• Contribute to quality via code reviews, monitoring, and defect triage.
• Troubleshoot production issues and support release cutovers and stabilization.
• Provide day-to-day client-facing technical guidance and proposals as needed.

Skills

Independent work

Team collaboration

Communication

Project leadership

Travel flexibility

Client guidance

Education

Bachelor's degree in Computer Science or Engineering

Tools

Amazon Connect

Lambda

API Gateway

DynamoDB

S3

Lex

CRM/ITSM

AWS certifications

Job description

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation, to design, configure, and build contact center capabilities for clients. You will translate requirements into contact flows, lead delivery with onshore/offshore teams, and apply AWS best practices for secure, reliable solutions.

This role emphasizes hands-on delivery, collaboration, and guidance to clients in a fast-paced environment, with travel as needed and potential sponsorship considerations.