Senior Airline Field Service Engineer - Remote on-site Lead

GE Aerospace; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Competitive parental leave and family 

Health, wellbeing, and EAP resources

Fitness reimbursement and discounted健康

Job summary

GE Aerospace seeks a Senior Field Service Engineer to serve as the on-site technical representative with customers, delivering exceptional service and support. You will operate independently, traveling to customer sites to resolve issues and maintain high fleet reliability.

You will mentor other engineers, lead service programs, and apply data analytics to drive continuous improvement and proactive maintenance, collaborating across GE Aerospace hubs and customer teams worldwide.

Qualifications

• Bachelor’s of Engineering or technical degree from an accredited university or college.
• Minimum 5 years of full-time aerospace field service, airline operations, maintenance planning, or related experience.
• Periodic travel required across interstate and overseas.
• Ability to work across multiple time zones including early morning and late evening teleconferences.

Responsibilities

• Lead programs and provide technical direction to customers and other FSEs in operation, inspection, maintenance, and repair of jet engine product lines.
• Coach and mentor Field Service Engineers; collaborate with other departments to drive operational excellence.
• Guide policy, process, and strategy for field service to drive continuous improvement; anticipate customer needs in decision making.
• Deliver prompt, effective solutions that address customer issues and foster loyalty and long-term partnerships.
• Track reliability and on-wing performance; influence airlines to implement reliability improvements.
• Influence long-term maintenance planning to stabilize engine fleets.
• Interpret OEM and technical manuals to support maintenance and operations.
• Evaluate maintenance actions to identify training and improvement opportunities.
• Apply FLIGHT DECK lean operating model to drive proactive reliability enhancements.
• Produce data analytics and timely fleet status reports for internal stakeholders.
• Provide proactive maintenance recommendations based on engine performance analytics.

Skills

Aerospace field service

Cross-functional leadership

Data analytics

Problem solving

Project management

Written and verbal communication

Education

Bachelor’s of Engineering or technical degree

High school diploma / GED / technical certificate with 4+ years experience

Tools

Data analytics software

Job description

GE Aerospace seeks a Senior Field Service Engineer to serve as the on-site technical representative with customers, delivering exceptional service and support. You will operate independently, traveling to customer sites to resolve issues and maintain high fleet reliability.

You will mentor other engineers, lead service programs, and apply data analytics to drive continuous improvement and proactive maintenance, collaborating across GE Aerospace hubs and customer teams worldwide.