Remote Senior Customer Service & Field Operations Leader

GE Vernova; United States; Remote; USD 119,600 - 199,400; Full time

Benefits offered by this job

Remote position

Relocation assistance provided

Job summary

GE Vernova is seeking a remote Senior Power Plant Field Services/Contract Performance Manager to lead service activities at customer sites in the United States. You will coordinate maintenance, support, and project execution with regional teams to ensure safety, quality, and on-time delivery.

The role requires 5+ years in power plant field services or contract performance management, strong leadership, communication, and program management skills, and flexibility for travel up to 25%.

Qualifications

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
• Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Skills

Power plant field services

Project management

Leadership

Strategic communication

Problem solving

Documentation and planning

Education

Bachelor’s Degree

High School Diploma / GED with 4 years experience

Associates degree with 2 years experience

Job description

GE Vernova is seeking a remote Senior Power Plant Field Services/Contract Performance Manager to lead service activities at customer sites in the United States. You will coordinate maintenance, support, and project execution with regional teams to ensure safety, quality, and on-time delivery.

The role requires 5+ years in power plant field services or contract performance management, strong leadership, communication, and program management skills, and flexibility for travel up to 25%.