Senior Airline Field Service Engineer – Commercial Field Service

GE Aerospace; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Competitive parental leave and family 

Health, wellbeing, and EAP resources

Fitness reimbursement and discounted健康

Job summary

GE Aerospace seeks a Senior Field Service Engineer to serve as the on-site technical representative with customers, delivering exceptional service and support. You will operate independently, traveling to customer sites to resolve issues and maintain high fleet reliability.

You will mentor other engineers, lead service programs, and apply data analytics to drive continuous improvement and proactive maintenance, collaborating across GE Aerospace hubs and customer teams worldwide.

Qualifications

• Bachelor’s of Engineering or technical degree from an accredited university or college.
• Minimum 5 years of full-time aerospace field service, airline operations, maintenance planning, or related experience.
• Periodic travel required across interstate and overseas.
• Ability to work across multiple time zones including early morning and late evening teleconferences.

Responsibilities

• Lead programs and provide technical direction to customers and other FSEs in operation, inspection, maintenance, and repair of jet engine product lines.
• Coach and mentor Field Service Engineers; collaborate with other departments to drive operational excellence.
• Guide policy, process, and strategy for field service to drive continuous improvement; anticipate customer needs in decision making.
• Deliver prompt, effective solutions that address customer issues and foster loyalty and long-term partnerships.
• Track reliability and on-wing performance; influence airlines to implement reliability improvements.
• Influence long-term maintenance planning to stabilize engine fleets.
• Interpret OEM and technical manuals to support maintenance and operations.
• Evaluate maintenance actions to identify training and improvement opportunities.
• Apply FLIGHT DECK lean operating model to drive proactive reliability enhancements.
• Produce data analytics and timely fleet status reports for internal stakeholders.
• Provide proactive maintenance recommendations based on engine performance analytics.

Skills

Aerospace field service

Cross-functional leadership

Data analytics

Problem solving

Project management

Written and verbal communication

Education

Bachelor’s of Engineering or technical degree

High school diploma / GED / technical certificate with 4+ years experience

Tools

Data analytics software

Job description

Job Description Summary

At GE Aerospace, our Field Service Engineers (FSEs) exemplify our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. These dedicated professionals are on the front lines, working directly with customers to solve problems and deliver the highest standards of service and support—collaborating with customers to achieve shared success.

At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely.
In addition to their technical leadership, Senior FSEs play a pivotal role in mentoring and coaching other FSEs. They share their knowledge and experience, provide guidance on complex technical challenges, foster a culture of continuous improvement, and help define and evolve field service standards

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we’ve driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.

Role Overview:

Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Senior Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets.

As part of GE Aerospace’s remote Commercial Field Service organization, you will have the opportunity to travel both roving on-site support customer needs

More specifically, you will:

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers and other FSEs, in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
• Cross Functional Leadership: Our Senior Field Service Engineers are responsible for leading, coaching, and mentoring Field Service Engineers and collaborating effectively with other departments to drive operational excellence.
• Strategic Leadership: Guide commercial field service policy, process and strategy to drive continuous improvements across the organization. Influencing business leadership in recognizing customer needs when decision making.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
• Apply FLIGHT DECK(Lean Operating Model):Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: As part of standard engagement provide recommendations for proactive maintenance based on engine performance analytics.

Once sufficiently experienced, a Senior FSE may work towards achieving Controlled Title Holder (CTH) status, demonstrating exceptional technical expertise, leadership, and commitment to maintaining the highest standards of safety, quality, and customer satisfaction

Required Qualifications

To be considered for this opportunity, candidates must have:

• A Bachelor’s of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below)
• A minimum of 5 years of full-time working experience in either, Aerospace Field Service, airline operations or maintenance planning, engineering, aviation propulsion, or other related fields.
• Periodic travelrequired both interstate and overseas.
• Ability to work across multiple time zones including early morning and occasional late evening teleconferences with stakeholders locally and in the US.

Preferred Qualifications

• Strong technical expertise in aircraft engine fleet management.
• Experience in and influencing decision making in cross-functional teams.
• Significant experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Ability to problem solve independently using sound judgement and critical thinking.
• Ability to lead, influence and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

Employee Benefits

• Flexible and hybrid working options
• Competitive parental leave and family support
• Health, wellbeing, and EAP resources
• Fitness reimbursement and discounted health cover
• Superannuation, salary sacrifice, and insurance benefits
• Employee discounts and cashback offers
• Learning, development, and global career opportunities
• Recognition and reward programs

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position