Senior Aero Customer Success Leader (Remote)

GE Vernova, Inc.; United States; Remote; USD 120.000 - 199.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Prescription drug coverage

401(k) with company matching

Tuition assistance

Adoption assistance

Paid holidays

Parental leave

Life insurance

Employee Assistance Program

Zusammenfassung

GE Vernova, Inc. is seeking a Customer Service Leader to act as the liaison between internal/external organizations and own the customer relationship, delivering wing-to-wing support for a large installed base of LM products.

You will own the CSA portfolio, lead outage planning, manage invoicing, and spearhead cross-functional issue resolution, with travel ~40% and residency in Tennessee. Relocation provided and a discretionary annual bonus is offered.

Qualifikationen

• Bachelor’s degree from an accredited college or university; or a high school diploma/GED with an additional 8+ years of power generation industry experience; or an associate degree with 5 years of power generation industry experience.
• Minimum 8–10 years of LM Aeroderivative technical experience within the power generation industry, including demonstrated expertise in contract performance management, outages, and warranty execution.
• Willingness and ability to travel approximately 40%; residency in Tennessee; relocation package included; visa sponsorship not available.

Aufgaben

• Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships.
• Own the Contract Service Agreement portfolio, account strategy, and commercial performance.
• Provide ongoing technical and business leadership for assigned accounts, including post-commissioning support and warranty claims.
• Define outage scope and lead handoff to One Field Service team.
• Drive safe outage planning and execution per Life Saving Rules.
• Own CSA contract execution and fulfillment across parts, field service, maintenance, and repairs.
• Lead cross-functional issue resolution with Product Service Engineering to troubleshoot and resolve emergent issues.
• Manage customer invoicing and credit memo processing.
• Lead growth across flow service offerings from opportunity identification to sales conversion.

Kenntnisse

Stakeholder engagement

Contract management

Outage planning

Customer relationship management

Ausbildung

Bachelor’s degree

High school diploma + 8+ years power generation

Associate degree + 5 years power generation

Jobbeschreibung

GE Vernova, Inc. is seeking a Customer Service Leader to act as the liaison between internal/external organizations and own the customer relationship, delivering wing-to-wing support for a large installed base of LM products.

You will own the CSA portfolio, lead outage planning, manage invoicing, and spearhead cross-functional issue resolution, with travel ~40% and residency in Tennessee. Relocation provided and a discretionary annual bonus is offered.