Advanced Lead Engineer - Commercial Field Service

GE Aerospace; Fort Worth (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Travel opportunities

Relocation support

Job summary

GE Aerospace seeks an Advanced Lead Engineer - Commercial Field Service to act as the on-site primary contact for customers and a key liaison for internal teams before, during, and after entry into service of aircraft engines.

Responsibilities include leading technical support, driving reliability improvements, and shaping maintenance planning. The role emphasizes proactive analytics, stakeholder communication, and delivering durable, data-informed solutions.

Qualifications

• Bachelor of Engineering or technical degree from an accredited university or college (or 6 years of relevant experience in airline operations or maintenance planning).
• Minimum 4 years of full-time experience in airline operations, maintenance planning, engineering, or aviation propulsion.

Responsibilities

• Provide leadership and technical direction to customer operations, inspections, maintenance, and repair.
• Deliver prompt, effective solutions to customer issues and drive loyalty.
• Monitor reliability and on-wing performance; influence stakeholders on improvements.
• Influence maintenance planning to ensure fleet stability.
• Review maintenance actions for effectiveness and improvement opportunities.
• Apply FLIGHT DECK principles to drive continuous improvements.
• Produce data analytics and timely reports on fleet status and trends.

Skills

Aircraft engine expertise

Data analytics

Leadership

Communication skills

Education

Bachelor of Engineering

Job description

Job Description Summary

As an Advanced Lead Engineer - Commercial Field Service, you will get the unique opportunity to serve as the primary on-site representative for our customer and a single point of contact for key internal stakeholders before, during, and after aircraft entry into service.

Job Description

Key Roles & Responsibilities

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
• Apply FLIGHT DECK: Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Required Qualifications

To be considered for this opportunity, candidates must have:

• A Bachelor of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 6 years of full-time work experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field
• A minimum of 4 years of full-time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field

Desired Characteristics

• Technical expertise in aircraft engine or turbomachinery equipment
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders
• Self-directed with the ability to problem solve using sound judgement and critical thinking
• Ability to lead and deliver on result orientated priorities using strong project management, analytical, time management and prioritization skills
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
• Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues

Embody the GE Leadership Behaviors

• Respect for People: As an FSE, you'll foster a collaborative environment with our customers, building strong relationships and trust. You'll be the technical on-site representative for GE Aerospace.
• Continuous Improvement: We're committed to excellence and constantly seek ways to enhance and improve technical performance.
• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team. Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.

Additional Information

Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening.

Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Relocation: This position is eligible for international/domestic relocation support.

Travel: Candidates should anticipate up to 25% travel per year in this role.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid pare