Senior AIOps & Agentic Operations Leader

Accenture; Minneapolis (MN); On-site; USD 133,000 - 261,000; Full time

Job summary

Accenture is seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises move from reactive, human-run operations to intelligent, automation-first delivery. This role is built for practitioners who have actually run enterprise IT operations at scale and who translate that grounded perspective into a clear CIO-facing vision and delivery plans that cross-functional teams can execute.

Travel may be required; compensation varies by location and experience.

Qualifications

• 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting—with meaningful enterprise run experience.
• 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability.
• 3+ years designing and delivering AIOps, automation, or intelligent operations programs with measurable outcomes.
• Bachelor's degree or equivalent work experience (minimum 12 years); if Associate’s Degree, minimum 6 years.

Responsibilities

• Design AIOps and agentic architectures grounded in real run experience, identifying where autonomous operations reduce risk and cost.
• Frame the CIO-focused vision and business case, mapping current-state to automation-first target state.
• Build phased delivery roadmaps, workstreams, tooling selections, and operating model transitions.
• Assess and sequence automation opportunities, prioritising true quick wins over risky implementations.
• Lead operating model transitions, redesigning roles, processes, governance for agent-based handling and human oversight.
• Shape business development through client workshops and proposals where operations credibility differentiates.
• Provide thought leadership on multi-agent orchestration, AI-driven risk assessment, and governance for machine-speed operations.

Skills

AIOps & Intelligent Ops Design

Enterprise Operations Credibility

Automation-First Delivery

Executive Advisory & ThoughtLeadership

Education

Bachelor's degree or equivalent

Tools

Dynatrace

Datadog

Moogsoft

PagerDuty

BigPanda

Job description

Accenture is seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises move from reactive, human-run operations to intelligent, automation-first delivery. This role is built for practitioners who have actually run enterprise IT operations at scale and who translate that grounded perspective into a clear CIO-facing vision and delivery plans that cross-functional teams can execute.

Travel may be required; compensation varies by location and experience.