Senior AIOps & Agentic Operations Advisory Lead

Accenture; New York (NY); On-site; USD 123,000 - 302,000; Full time

Job summary

Accenture is seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises shift from reactive operations to intelligent, automation-first delivery. The role requires hands-on enterprise IT run experience and a pragmatic vision for agentic operating models that reduce risk while delivering measurable outcomes.

The candidate will design AIOps architectures, frame CIO-level business cases, and build phased delivery plans that cross-functional teams can

Qualifications

• Minimum 8+ years of progressive IT operations or technology consulting experience at scale
• Minimum 8+ years in a leadership role with accountability for operational performance or delivery
• Minimum 3+ years designing and delivering AIOps, automation, or intelligent operations programs with measurable outcomes
• Bachelor's degree or equivalent work experience (12+ years)

Responsibilities

• Design AIOps and agentic operations architectures grounded in real enterprise run experience
• Frame the CIO audience vision and articulate the path to automation-first target state
• Build delivery plans with phased roadmaps and operating model transitions
• Assess and sequence automation opportunities, prioritising impactful wins
• Lead the operating model transition with role/process/governance redesign
• Shape and support business development through client workshops and proposals
• Provide thought leadership on intelligent operations including multi-agent orchestration and governance frameworks

Skills

AIOps & Intelligent Ops Design

Executive Advisory & ThoughtLeadership

Automation-First Delivery

NOC/SOC & Incident Management

Education

Bachelor's degree or equivalent

Tools

Dynatrace

Datadog

Splunk

OpenTelemetry

Job description

Accenture is seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises shift from reactive operations to intelligent, automation-first delivery. The role requires hands-on enterprise IT run experience and a pragmatic vision for agentic operating models that reduce risk while delivering measurable outcomes.

The candidate will design AIOps architectures, frame CIO-level business cases, and build phased delivery plans that cross-functional teams can