Senior AI Workflow Architect — Remote

CSAA Insurance Group; Phoenix (AZ); Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead—Remote in the United States. You will partner with business and technology teams to redesign workflows, define how people and AI work together, and translate needs into implementation-ready designs.

You will lead discovery, design end-to-end systems of work, connect front-stage experiences with back-stage processes, and drive reusable patterns across projects.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business units and technologists.
• Identify AI-enabled opportunities and define end-to-end workflows.
• Translate business needs into implementation-ready design artifacts.
• Facilitate workshops to align multi-functional teams on future-state designs.
• Create reusable enterprise patterns and patterns for systems-of-work.

Skills

Systems design

AI/Gen AI

Stakeholder engagement

Workshop facilitation

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead—Remote in the United States. You will partner with business and technology teams to redesign workflows, define how people and AI work together, and translate needs into implementation-ready designs.

You will lead discovery, design end-to-end systems of work, connect front-stage experiences with back-stage processes, and drive reusable patterns across projects.