Senior AI Workflow & Systems Designer (Remote)

CSAA; New Jersey; Remote; USD 145,000 - 190,000; Full time

Benefits offered by this job

401(k) Match

Annual Bonus Eligibility

Remote-First Workplace

Job summary

CSAA Insurance Group seeks an senior AI Workflow & Systems Designer to drive end-to-end redesign of complex workflows and AI-enabled systems of work. You will partner with business and technology teams, lead discovery, translate needs into implementation-ready designs, and establish repeatable enterprise design practices.

You will shape how humans and AI collaborate, define intervention points, and produce artifacts that guide architecture and delivery across the enterprise.

Qualifications

• Deep expertise in systems thinking, service design, and workflow design.
• Strong ability to translate business problems into future-state systems.
• Experience leading multi-functional engagements across units, systems, or platforms.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across the enterprise.
• Partner with business leaders and cross-functional teams to identify goals and pain points.
• Create end-to-end systems of work linking front-end experiences with back-end processes, data, and AI agents.
• Facilitate workshops to align multi-functional teams toward future-state decisions.
• Translate complex workflows into clear, implementation-ready design artifacts.
• Define human-AI interaction models, decision points, and controls for reliable operations.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-AI interaction

Workshop facilitation

Visual communication

Design artifacts

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group seeks an senior AI Workflow & Systems Designer to drive end-to-end redesign of complex workflows and AI-enabled systems of work. You will partner with business and technology teams, lead discovery, translate needs into implementation-ready designs, and establish repeatable enterprise design practices.

You will shape how humans and AI collaborate, define intervention points, and produce artifacts that guide architecture and delivery across the enterprise.